cultural care's au pairs are not whatthey saythey are
I would like to post a complaint about Cultural Care. I had a counselor come to my home, and I had three other agencies I was working with, but cultural care came out first, so we went with them. the lcc was very prompt and upbeat and we were impressed with presentation of the program. she also said that her company was the "best" and the largest agency and that they screened their au pairs better than any other agency out there. The other agencies didn't contact me and set up a meeting until weeks after this lcc came out ( she was there the first weekend after my call to the company).
DO not be so quick to match with this company just becuase they are fast and get out to your home! After the au pair arrived, we realized that this girl did not represent herself honestly. She could not drive (the first time she took the car out she hit someone and now the car must be fixed, at our expense.) She was also not interested in our children, barely related to them and they did not like her at all. She was more interested in finding other Brazilian au pairs to meet up and party with them. Her english was poor and we think that someone else, in her country, conducted the interview because the person we spoke to spoke clear and well spoken english!
When we told our lcc about this and how this could happen all she said (after 4 calls where she could not return for 2 weeks) the au pair must be "nervous" and the interviewer did their job properly in screening her. We asked about the driving, which was listed on her application as "excellent' and she said "we cannot guarentee the driving" but in the first interview with us, she told us "yes, we do stand by our screening and this au pair does drive well." We are totally disgusted with this agency and we do not expect any kind of refund after speaking with the agency and after submitting several thousands of dollars upfront.
Do not match with any au pair from this agency and do not rush to interview with them. Start with other agencies first and don't believe anything Culturla Care says! It took us weeks to get the au pairi out of our house and now we are back to square one searching. We didn't see your website until a week ago and we are using it now to understand the process in detail before we even call any agency again!
I wrote a complain on insiderpages and it was deleted
There are many complaints against culture care agency but most of them were deleted from the website. I notice that this website does not delete complaints and that is a good thing.
As a social worker, I see all kinds of abuse visited upon children and I have work with this knowledge everyday and take this home with me. It has made me very conscious of how I choose my children's caregivers. Our au pair from Cultural Care was not an abuser, but she was not very good about making the best decisions regarding the safety of our children and their wellbeing. She allowed them to watch R rated movies with her; she allowed them to play in the street outside of our home, while she was inside on the computer (she said she could see them through the window); she also allowed the next door teenager, a boy who was diagnosed with a mental disorder, to come over and mind the children when she had to "run" to the mall! Nothing happened, but it could have!
Parents are ultimately responsible for who they hire to watch their children and if you cannot or will not do the work to find a good agency, whether it is an au pair agency or a nanny organization, the fault lies with you, 99% of the time. If you see things on the internet that suggests an agency is having trouble, and it points to poor screening, why do there? Anonymous did not do her "due diligence" when she hired the first counselor to show up at her door. Do not be naive and think that promptness equates with reliable and safe childcare.
There is enough on this agency to warn parents, so, for all new parents, do your work before you let anyone into your house! All the agencies look terrific online - their website are nothing but ads for parents and don't be taken in by them. Look beyond what you read and take the time to investigate what others say about the agency, parents who actually matched with an agency and complained about them online! The infomation is there - you just need to take the time to find it. It takes seconds, really.
This website is one of the most imporant resources to come along in years, or even decades and I hope that ll parents will take heed and notice and use the information here and elsewhere on the internet to screen agencies before you sign the contract!!!!
I found and researched my current agency here on this website. I also confirmed what i read on the Better Business Bureau in my area. I also read other reviews online. These reviews all confirmed what I am happily experiencing now - a good, reliable agency that screens my au pairs well and responds to my issues in timely fashion. That agency is Au Pair Care.
I have seen these complains on the internet
Hi Patty, I have seen these complaints about Cultlural care au pair agency. I also read the ones here, and I will not be calling this agency. We see the ads in our local newspaper all the time, and that is what gave us the idea of getting an au pair, but we did go online and googled cultural care and up came the complaints! So, we kept googling and found this website. It has so much information, it will take us some time to read it all and determine who, where and when we apply.
For the staff at this website , many thanks for a great resource! I have recommended you to many friends in my office.