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Au Pair Agency Ratings & Reviews - 2014

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2014 Au Pair Agency Expert Ratings and Quality Reviews

We Rate All of the Au Pair Agencies on the Following Features:

  • Phone Service Ratings: “Secret shopper” calls to each agency measure friendliness, usefulness and helpfulness.  Do they answer with a live person or a machine? Do they use a hard sales approach?
  • Specialized Programs: What are the best agencies that offer programs with graduated levels of au pair expertise with infants and special needs children?
  • Yearly Overall Customer Service Rating: Host parents choose the TOP 3 Agencies!
  • Matching Services: Not all agencies are the same! Each has different matching services—find out which ones are better and more efficient than others.
  • Au Pair Quality Screening: We identify the agencies that recruit the best au pairs and what kind of psychometric testing they use. 
  • Strengths & Weaknesses:  Our BEST FEATURE!  We offer a comprehensive list of agency service highlights - what they get 'right' and where they stumble and fail. 
  • Best 2014 Au Pair Drivers. Need a strong driver? We have the agencies who deliver!
  • Best 2014 Local Counselors. Find those agencies with the best local support!
  • Best 2014 English Speaking Au Pairs. Need an au pair who speaks good English? Find out which au pair agency has them!
  • Best 2014 Childcare Experience Reviews Agencies that offer the most experienced au pairs.
  • Geographical Location and Services Areas: Not every agency services all parts of the United States. Find out each agency’s geographic focus and boundaries.
  • Fee Structure: We identity application fees, program fees across specialized au pair programs, domestic travel fees and hidden costs.
  • AND MUCH, MUCH MORE...........

Agent Au Pair   

Located in San Francisco, this small "boutique" agency is starting to grow and now services over 500 families a year.  Smaller agencies often give great customer service - but does this agency deliver?  Find out how Au Pair Clearinghouse rated their costs, phone service and au pair screening methods.  If you don't want to get an au pair who smokes, this agency may be for you!  Newly upgraded website.

Au Pair Care

Au Pair Care has a 25-year reputation and status as an industry leader and was one of the first au pair agencies designated and regulated by the U.S. Department of State. Au Pair Care has placed more than 40,000 au pairs from more than 40 countries with families nationwide. Read how host parents rate them on customer service and well-screened au pairs and more!  In 2013, they received more negative comments from our host family survey respondents and their phone service is less than stellarCheck out how their host parents rate this agency in 2014! 

Au Pair Foundation

Voted on our Top Au Pair Agency List for 2014!  Under new management, this smaller agency, located in Petaluma, California, is making great changes across the board.  They improved their au pair screening methods and are now using a standardized psychometric au pair test.  Check out this agency if you are interested in a small, hands on agency that has solid au pairs. 

Au Pair in America

One of the larger agencies, this New England based program continues to receive mixed reviews and ratings.  Find out what their strengths and weaknesses are before you sign up. Their website is not easy to navigate and information is not organized as well as it could be.  One of the more expensive agencies in the country, we don't understand why anyone would sign up with this agency for a standard au pair that costs almost $1000 more than other agencies!  Au Pair Care, Go Au Pair and Cultural Care have surpassed this once leading agency in the number of host families they service, but loyal families insist this agency is still one of the better programs due to their quality of local support (local counselors).  See how well they are rated in 2014! 

Au Pair International

Located in Colorado, this small, 'boutique' agency focuses on customer service and are one of the mid-range priced programs.  You can match with an Au Pair Professional - an au pair who has either a formal childcare degree or a minimum of 2 years documented childcare experience.   Host parents give them mixed ratings for certain services - find out which ones before you sign up!

AuPair USA

Their phone service and host family ratings are mixed.  Located in New York, they offer their au pairs a 5 day training orientation in the Big Apple, near Times Square and the Empire State Building and au pairs love this feature.  Newly updated website includes a sleek, modern look and easier navigation.  One of their Japanese au pairs won the prestigious Au Pair of the Year Award for 2010!  See how host families rate them for 2014 for Overall Customer Service, Matching Process, Quality Au Pairs and more.  They are celebrating their 25th year anniversary in 2014.


Located in San Anselmo, California, this smaller agency has knowledgeable and friendly staff who is more than happy to spend lots of time explaining the au pair program to new parents.  They are one of the few programs that offer male au pairs and the office will send you au pair applications to review before you even apply - no other agency does this!  Their motto is "One-on-one, quality customer service."   See how well they deliver their promise in 2014. 

Cultural Care

The largest agency in the industry, Cultural Care is located in Cambridge, MA.  They are also one of the oldest agencies (established in 1989) and they enjoy a high level of brand name recognition here in the U.S., and abroad.  Great website with lots of user friendly features where they dominate in social media marketing.  VP Natalie Jordan has been very approachable and willing to share news about her agency with us - we have interviewed her twice!  Find out why they have mixed reviews for both customer service and quality of au pairs. 


Located in Laguna Beach, California, EurAuPair received mixed ratings from their host parents, but in 2013 they were rated highly for Best Drivers - however,  in 2014 their ratings dropped across the board - find out in which areas now! 

Expert Au Pair

An agency that services all of Florida, this program focuses on great customer service and recruiting quality au pairs.  They do service other parts of the United States, but their CEO, Mark Gaulter, said they want to "...grow slowly so they don't lose sight of their goal of providing quality service to their host families."  Check out how their host families rate them in 2014!

Great Au Pair USA

Located in Texas, this NEW agency (2014) has experience running the online au pair/host family matching site, Great Au Pair. Their new website is professional, transparent (information is easy to find and program fees, US Dept. Regulation Rules. etc., are clearly spelled out, etc.).  The married owners are pleasant, honest and down to earth and we expect great things from this newest addition to the family of USA au pair agencies.  A warm welcome to Great Au Pair USA! 

Go Au Pair

Located in Murray, Utah and founded in 1989, this mid-size agency is growing!   They have several programs, including Au Pair Plus, Educare and Premiere Au Pairs.  Host parents give them high marks on several criteria, including Best English Skills.  Read our exclusive interview with Go Au Pair's Director, Tanna Wilson

Pro Au Pair

A new au pair agency that opened in 2011 and based in San Clemente, California, Pro Au Pair’s speciality is recruiting older, experienced au pairs, many of them who have professional degrees in pediatric nursing, teaching and early childhood education, etc.  Susan Asay, Founder & CEO of Pro Au Pair, has a keen interest in matching au pairs with families who have a special needs child.  There is an increase in families with special needs children, particularly as the number of children diagnosed with autism climbs, parents are frantic to find the appropriate childcare.  Pro Au Pair’s Susan Asay says their mission is to “Match experienced, bilingual au pairs from Germany and other European countries with host families.”   Since 2013, they have had more negative commentary and lower host parent satisfaction ratings. Host parents complain about the high cost and lack of service.  We were unable to reach them on several attempts, due to their personal cell phones (that is what they use for an office phone) were "full" and could no longer take anymore messages.  More than a full year has passed - find out how host families rate them for 2014! 

The International Au Pair Exchange (TIAPE)

THIS AGENCY APPEARS TO BE CLOSED.  THEIR WEBSITE IS STILL UP AND RUNNING and when you call the  800#, a person tells you they are "open" but they can't explain the fact there is no way to sign up, no au pairs to view and no real information on their site about anything (fees, about us, au pairs available, etc.).  A new member of the Department of State regulated au pair agencies, TIAPE is located on the West Coast, a highly desirable destination for au pairs.  They received their designation in June, 2010.  Last time we spoke to them in May of 2014, we were told they are a "Sister company of Pro Au Pair."  There was no comment from ProAuPair when we emailed Susan Asay, the President of ProAuPair. 


A smaller, 'boutique' agency that services under 100 host families a year.  Because of their small size, the contact you have with their staff should be above par.  In 2011, they were sued by one of their German au pairs for one million dollars related to alleged sexual abuse by host father (story is revealed in this review).  USAuPair is located in Oregon and their fees are among the lowest in the au pair industry.  See if they have bounced back from the negative press over the 2011 abused au pair case.  We have the newest ratings for 2014. 


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